Ninelotto Privacy Policy — How We Protect Your Information
Your privacy is ninelotto's top priority. This policy clearly outlines the types of information we collect, how it is used, how it is protected, and what rights you have as a user of our platform in Malaysia.
1. Information We Collect from You
When you register for or use the ninelotto platform, we may collect the following categories of information to ensure a smooth and secure experience:
Full name, Malaysian phone number, email address, date of birth, and identity verification details required during registration or account verification.
Device type, operating system, browser version, IP address, and screen resolution are collected automatically to ensure the platform displays optimally across all screen sizes.
Records of deposit and withdrawal transactions in Malaysian Ringgit (RM) via FPX or Touch 'n Go eWallet. We do not store full card numbers — card data is handled entirely by licensed payment providers.
In-platform activity records such as games played, bets placed, pages visited, session duration, and click actions. This data is used to improve the user experience.
2. How We Use Your Information
Ninelotto uses collected information solely for legitimate purposes necessary to operate the platform effectively. The primary purposes for data use are as follows:
- Account management: Processing user registration, login, and identity verification.
- Transaction processing: Verifying deposits and withdrawals in MYR and maintaining accurate financial records.
- Service improvement: Analysing usage patterns to improve the interface, platform speed, and content categories.
- Platform security: Detecting suspicious activity, preventing fraud, and ensuring the integrity of every transaction.
- Legal compliance: Meeting the reporting and record-keeping requirements set out under applicable Malaysian law.
- Service communications: Sending important notifications related to your account, transactions, or updates to ninelotto platform policies.
We will not use your information for any third-party marketing purpose without your explicit consent.
3. Cookies, Tracking & Data Retention
Cookie Usage
The ninelotto platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are used to:
- Saving your login session preferences so you don't have to sign in repeatedly.
- Remembering your preferred language and display settings.
- Analysing traffic patterns and page performance on an aggregated, anonymised basis.
- Ensuring session security by detecting valid authentication tokens.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.
Data Retention Period
Active account information is retained for as long as your account remains active. Transaction records are kept for the period required under applicable Malaysian law. When an account is closed at the user's request, personal data no longer needed for compliance or legal purposes will be deleted within a reasonable timeframe.
Data Security
Ninelotto implements appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. All communications between your device and our servers are encrypted using industry-standard security protocols.
4. Sharing Information with Third Parties
Ninelotto does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, we may share certain data in the following limited circumstances:
- Licensed payment providers: Transaction details required for payment processing are shared solely with our payment processors (such as FPX and Touch 'n Go) to facilitate secure transactions.
- Legal authorities: We will disclose information when required to do so by Malaysian law, court order, or an official investigation by a competent authority.
- Technical service providers: Technical partners who assist in operating the platform's infrastructure are bound by strict confidentiality agreements and may only access the data necessary to carry out their responsibilities.
- Fraud prevention: In cases of suspected fraud, relevant information may be shared with the appropriate agencies as part of compliance procedures.
In all of the above instances, data sharing is carried out under strict controls and only to the extent necessary for the stated purpose.
5. Your Rights as a User & How to Contact Us
Right of Access, Correction & Deletion
As a ninelotto user, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold on your account at any time.
If any of your information is inaccurate or out of date, you have the right to request a correction by submitting the necessary supporting documents.
You may request the deletion of your data, subject to applicable legal record-keeping requirements.
Changes to This Policy
Ninelotto reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via in-platform notifications or to your registered email address. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
Contact Us About Privacy
For any enquiries, data access requests, or privacy-related complaints, please contact us at: [email protected]. You may also refer to our FAQ page us for more information on how we handle user data.
Related Policies:
Your Data Is Safe With Us
Register your ninelotto account with confidence — we are committed to protecting your information and providing a transparent betting experience in Malaysia.